Please read these TERMS AND CONDITIONS carefully before using this website
Welcome to my website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use. By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “My” and “We” refers to the Lisa Bekelaar company and website. And “You” and “Your” refers to you, the visitor and/or customer of www.lisabekelaar.com.
Lisa Bekelaar: Lisa Bekelaar established in Eindhoven, Chamber of Commerce no. 68517378. Customer: the person with whom Lisa Bekelaar has entered into an agreement.
Parties: Lisa Bekelaar and customer together.
These terms and conditions will apply to all quotations, offers, activities, orders, agreements and deliveries of services or products by or on behalf of Lisa Bekelaar. Parties can only deviate from these conditions if they have explicitly agreed upon in writing. The parties expressly exclude the applicability of supplementary and/or deviating general terms of the customer or of third parties.
All prices used by Lisa Bekelaar are in Euro, Lisa Bekelaar does not charge VAT*. Prices are exclusive of any costs such as administration costs, levies and travel-, shipping- or transport expenses, unless expressly stated otherwise or agreed otherwise. Lisa Bekelaar is entitled to adjust all prices for its products or services, shown in its shop, on its website or otherwise, at any time. Increases in the cost prices of products or parts thereof, which Lisa Bekelaar could not foresee at the time of making an offer or the conclusion of the agreement, may give rise to price increases. The customer has the right to terminate an agreement as a result of a price increase. Unless the increase is the result of statutory regulation.
*If you run a small business in the Netherlands, you may be eligible for the Small Businesses Scheme. If so you will not charge your customers VAT and do not pay turnover tax (VAT) to the Dutch Tax and Customs Administration.
If the customer has received a sample, he cannot derive any rights from this other than that it is an indication of the nature of the end result.
The customer must have paid the full amount within 14 days after delivery of the product. Payment terms are considered as fatal payment terms. This means that if the customer has not paid the agreed amount at the latest on the last day of the payment term, he is legally in default, without Lisa Bekelaar having to send the customer a reminder or to put him in default.
Delivery takes place while stock lasts. Any delivery period specified by Lisa Bekelaar is indicative and does not give the customer the right to dissolution or compensation if this period is not met with, unless the parties have expressly agreed otherwise in writing.
The delivery starts once the customer has fully completed the (electronic) ordering process and received an (electronic) confirmation of his order.
Transport costs are on behalf of the customer, unless the parties have agreed upon otherwise. Whilst every care is taken when sending items, occasionally post does go missing. It most cases, this is usually a case of ‘delayed post’ rather than missing parcels as most post eventually turns up. If you are concerned, please do not hesitate to contact us at firstname.lastname@example.org and we will do everything in our power to locate your item.
Packaging and shipping
If the package of a delivered product is opened or damaged, the customer must have a note drawn up by the forwarder or delivery person before receiving the product. In the absence of which Lisa Bekelaar may not be held liable for any damage. If the customer himself takes care of the transport of a product, he must report any visible damage to products or the packaging prior to the transport to Lisa Bekelaar, failing which Lisa Bekelaar cannot be held liable for any damage.
We pack all our goods with extra care and attention, doing our best to ensure that the goods you purchased arrive to you in the best possible condition. In the unfortunate event that goods are damaged, if it is possible, we will replace the damaged items. In order to assess the damage, we will require notification from you within 7 days from receipt of receiving the goods. Again, the sooner we hear from you, the more chance we have in rectifying any shipping damage. We will usually ask for proof that goods have been damaged (e.g. a photo) and deal with each damage on a case-by-case basis.
Lisa Bekelaar deals with every return enquiry on a case-by-case basis, if the goods you’ve ordered do not meet your expectations, please let us know within 14 days from receiving the goods. The sooner we hear from you, the more chance we have in rectifying any issues. We aim to make all customers happy, not only with the products they are receiving, but also with the service they receive from us.
You have 14 days from the date of notifying us of your return to return the unwanted items to us (please note, that you must first contact us within the 14 day period mentioned above). You must return it to us in the original condition. Please keep proof of your purchase. Note: All goods will be your responsibility from the time of delivery. Custom made items or specially adapted products for the customer cannot be returned or exchanged.
Copyright, trademark and restrictions of use
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular, you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.
Lisa Bekelaar expressly reserves all copyright and trademark in all documents, information and materials on this website and we reserve the right to take action against you if you breach any of these terms.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not distribute or commercially exploit the content, with the exception of the pattern designs ready to use on fabrics etc. and with our express written permission. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.